Shipping + Handling
Shipping Methods and Costs
Shipping charges are calculated when you check out. Shipping total includes product-handling costs. Shipping carrier is determined by shipping destination (unless you are a Clemente Society member and have made other arrangements for your shipment).
Orders placed by 5:00 PM Eastern Standard Time will ship the next business day, pending compliance and credit card verification. Express shipping is not available for Saturday or Sunday deliveries. We do not ship on major holidays or weekends. Additionally, in cases of extreme weather conditions (i.e., heat and/or cold), we reserve the right to delay the release of shipments to ensure the highest quality of products at the time of arrival.
Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization. Delivery occurs Monday through Friday, excluding holidays. State laws prohibit our shipping wine to hotels, motels or licensed beverage facilities outside of Pennsylvania.
Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses
If you have any questions about your order, please email firstname.lastname@example.org
All wine shipments require a signature for receipt. Signatures must be obtained from individuals over the age of 21 years.
Tracking Your Shipment
Where online tracking is available, the tracking link is included in your "Shipment Confirmation" e-mail. If you think your order is late, please note that: Compliance verification and credit card authorization must be received prior to processing. Tracking may take up to two business days to appear in our system due to delays in receiving information from carriers.
Out of Stock Items and Substitutions
While we continually monitor inventory to ensure our website's accuracy, there are occasions when certain vintages sell out or simply are no longer available. When that occurs, our Wine Specialists will replace the wine with a comparable vintage or varietals. Please email email@example.com for assistance.
Bottle Limits and Availability
In some instances, state laws regulate product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill your order requests.
Credit Card Refunds
Upon receiving your returned shipment, we will process a refund to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund to appear on your statement. Canceled and/or returned orders are subject to a 25% restocking fee.